Case Study: Baptist Health cuts desktop costs 40% and improves patient care with OpenText Reflection for the Web

With Micro Focus Reflection for the Web, Baptist Health cut desktop costs and improved patient care in the process

Baptist Health, a regional healthcare system with four hospitals, 20 clinics and a home‑health agency, faced rising IT operating expenses and needed clinicians and administrators to access financial, demographic and clinical systems from desktops, conference rooms and remote locations. IT also needed easier centralized management of a large installed base of terminal‑emulation licenses without losing functionality.

Baptist Health deployed Micro Focus Reflection for the Web to provide web‑based roaming access, centralized administration, strong SSL/TLS encryption, and programmable session customization, and rebalanced licensing to 500 Windows and 500 web seats. The rollout—which covers at least half the system—cut desktop costs by 40%, strengthened host‑access security, centralized management for IT, and improved user productivity by freeing staff from tethered desktops.

Baptist Health

Ben McLarin

Senior Manager of Information Technology