Case Study: Western Cape Government Health achieves faster license processing and on-time supplier payments with OpenText Content Suite

Western Cape Government Health uses OpenText Solutions for Healthcare Enterprise Information Management

The Western Cape Government’s Department of Transport and Public Works, which issues operating licenses and manages large projects for nearly six million residents, faced long delays and lost paperwork under a paper-based process—average license turnaround stretched to about 147 days, suppliers experienced slow payments, and the department lacked visibility to measure or communicate progress, generating client complaints and operational risk.

With Datacentrix, the department implemented the OpenText Content Suite Platform to digitize records, automate workflows and notifications, and drive user adoption through targeted change management. The result: no misplaced files, predictable tracking and communication, license turnaround reduced to 45 days, supplier payments processed within 20–30 days (meeting the 30-day mandate), fewer complaints, improved enforcement and trust, and recognition from Productivity South Africa.

Western Cape Government Health

Ian De Vega

Director & Information Management