Case Study: RADEEMA achieves faster, paperless content management with OpenText

Water and energy distributor taps OpenText™ Extended ECM for SAP® Solutions to incorporate paperless processes and shape seamless digital experiences

RADEEMA, a utility company, needed to eliminate paper-heavy workflows that slowed purchasing, order management, and inbound document processing. Using OpenText Extended ECM for SAP Solutions, the company wanted a faster, more digital way to manage content and improve customer service.

OpenText helped RADEEMA digitize document handling so information could flow electronically and be accessed in just a few clicks. The impact was significant: inbound document processing time dropped from 24–48 hours to nearly instant access, administration volumes in purchasing were cut by 25%, and the company reports accelerated processes by up to 99% along with more responsive customer service.

RADEEMA