Case Study: Leading Multi-National Retail Organization achieves reduced TCO and automates 55,000+ monthly requests with OpenText SMAX

Voltage SecureData Enterprise processes over 12 billion events daily and enables secure data sharing through comprehensive data-centric security without impacting performance

A global retail organization with 12,000+ stores serving some 13 million customers a day and 150,000 employees needed to consolidate an array of disparate ITSM tools and merged IT departments to reduce TCO, streamline processes, and extend service management beyond IT into HR and an affiliated bank.

The company deployed Micro Focus SMAX on Google Cloud with Kubernetes, rapidly rolling out centralized ESM across central IT, HR and the bank. The solution automated and managed 50,000–55,000+ tickets and requests per month (half via self-service), cut pre-approval processing from two weeks to one day for 6,000 monthly approvals, reduced TCO, improved scalability and reporting, and enabled faster onboarding of workflows and users.