Case Study: Volkswagen Finance (China) Co. Ltd. achieves 50% faster document search and improved compliance with OpenText Content Suite

Volkswagen Finance (China) Co., Ltd. Implements OpenText Enterprise Content Management Solution to Support Rapidly Growing Business

Volkswagen Finance (China) Co., Ltd., the first fully foreign‑invested auto finance company in China, faced fast growth and a 400% increase in stored data that strained its file‑based contract system. Inconsistent file structures, slow document retrieval and strict cross‑border regulatory retention requirements made contract management inefficient and risky for the expanding business.

VW FC implemented OpenText Content Suite, migrating large volumes of files (within a 96‑hour window) and integrating the solution with Microsoft Outlook and its retail finance suite. The system centralized records management, archiving, search and eDiscovery, improved collaboration and security through role‑based access, cut search time by 50%, reduced processing time by 40% and lowered costs by 5%, while ensuring regulatory compliance and enabling real‑time access to transactions.

Volkswagen Finance (China) Co. Ltd.

Dirk Heidebrecht

Information Manager, IT Department