Case Study: Veolia Environmental Services achieves paper reduction and improved scalability with OpenText RightFax

Veolia Environmental Services Reduces Paper, Enhances Scalability with OpenText Fax over IP Solution

Veolia Environmental Services, a major environmental-services provider in Australia and New Zealand, consolidated seven regional offices into a single customer service center. That consolidation revealed inefficiencies: multiple dispersed fax machines produced paper waste, required manual distribution, caused delays on time‑sensitive requests, and complicated workflow with different equipment and supplies.

Working with Axient, Veolia deployed OpenText RightFax with Fax over IP integrated into Cisco Unified Communications Manager and SAP, delivering faxes directly to employees’ Outlook inboxes. The solution cut paper and toner use, sped delivery of customer service and financial documents, simplified administration, eliminated most physical faxing, and created a low‑cost, scalable path to expand IP‑faxing across additional sites.

Veolia Environmental Services

Chris Haley

Customer Service Manager