Case Study: National Pharmacy achieves prescription fill times of minutes instead of hours with OpenText Production Messaging and DCM

Using Production Messaging to Automate Workflow

A leading national pharmacy chain faced lengthy prescription cycle times because millions of physician approval faxes per month required manual scanning, sorting, and data entry into a proprietary pharmacy system. Those manual workflows slowed fills to hours, reduced pharmacists’ time with customers, and strained corporate processing operations.

The company implemented OpenText Production Messaging and Document Capture & Management (with OCR and workflow automation) to automatically classify inbound messages, add metadata, and inject prescription data directly into the pharmacy system. As a result, fill times fell from hours to minutes, customer service and pharmacist productivity improved, and the company gained better compliance, auditability, business continuity, and 24/7 support.