Case Study: US Med Express achieves 50% faster repeat order processing with OpenText Providerlink

US Med Express - Customer Case Study

US Med Express needed a better way to manage patient order renewals and replace manual faxing as its business grew. By using the OpenText Providerlink cloud solution, the company gained a single point of control and a more streamlined way to send and receive documents, while keeping full communication histories for each patient.

OpenText helped US Med Express process repeat orders 50% faster, saving the equivalent of 19 person-days per year. The solution now supports more than 10,000 faxes annually, has helped the company scale to four times as many patients, and provides reliable cloud-based flexibility for future expansion into new states.

US Med Express

Molly Ezzell Medical

Record Department Supervisor