Case Study: University of Washington achieves reliable, mobile unified communications for 18,000 users with OpenText CX-E Voice

University of Washington empowers 18,000 users with unified communications

The University of Washington, a top-ranked public research university serving 54,000 students and 18,000 faculty and staff across 200+ buildings and remote sites (including Harborview Medical Center), needed to replace its end-of-life Octel 350 voicemail system. The replacement had to integrate with Avaya IP/digital telephony, support a mixed email environment (Google, Exchange, Office 365), scale to handle up to 300,000 calls per month, minimize disruption during cutover, and deliver advanced mobile unified-communications features.

After evaluating competitors, UW selected OpenText CX-E Voice and deployed it in phased rollouts using Octel TUI emulation for a seamless transition. With Neverfail high-availability architecture, dual call servers and hot-standby, plus Enterprise XpressCare support, CX-E now provides secure, reliable voicemail and unified messaging to 18,000 users worldwide, supports high call volumes, and improves mobility and administration across the university.

University of Washington

Steve Mack

Manager of Telecom Operations