Case Study: Underwriters Safety and Claims achieves rapid Windows 7 rollout and 25% fewer helpdesk calls with OpenText ZENworks

Underwriters Safety and Claims - Customer Case Study

Underwriters Safety and Claims, a U.S. insurance services firm with 13 offices in 10 states, needed to upgrade about 300 desktops (a 50/50 mix of physical and virtual machines) to Windows 7 while maintaining strict security, single-point authentication and minimal helpdesk disruption. The IT team, led by Director of Technology Grant Nickle, required a solution that could manage diverse platforms and deploy many applications consistently across locations.

They worked with Novacoast and used Micro Focus ZENworks to create a universal Windows 7 image with all drivers and 30+ applications, letting ZENworks detect virtual vs. physical machines and provision each desktop in roughly 20 minutes. The company completed the upgrade in under a month with flawless VMware integration, reduced helpdesk calls by 25%, and now manages physical and virtual desktops centrally from a single product.

Underwriters Safety and Claims

Grant Nickle

Director of Technology