Case Study: Driver and Vehicle Licensing Agency (DVLA) achieves faster, more efficient print processing with OpenText

UK government agency delivers millions of driving licenses to UK customers on time with print management solutions from Ricoh and OpenText™

The Driver and Vehicle Licensing Agency (DVLA) needed to replace legacy systems and streamline high-volume print operations to meet strict UK government SLAs. Working with OpenText and Ricoh ProcessDirector, DVLA sought a modern print solution that could handle millions of documents efficiently while improving traceability and reducing costs.

OpenText helped enable a more automated end-to-end process for DVLA, including combining mailings to cut postage costs and maintaining a clear audit trail for every transaction. As a result, DVLA typically mails documents within 12 hours of receiving data, which is 50% faster than its 24-hour SLA, and has scaled one department’s print volume from 139,000 to 13 million items per year, with continued 30% annual growth expected.

Driver and Vehicle Licensing Agency

Jonathan Gordon

OSG IT Development Manager