Case Study: UCM reduces costs and improves document production with OpenText Exstream

UCM uses OpenText Exstream to reduce costs and better serve their customers

UCM, a Francophone employers' organization for the self-employed and small businesses, faced challenges with handling a high volume of customer communications. They needed a solution to centralize these documents, deliver them in different formats, and improve the efficiency of their creation process. To address this, they turned to OpenText and implemented their OpenText Exstream product.

By deploying OpenText Exstream, UCM centralized its communications and gained the ability to easily create complex documents for multiple channels. This solution from OpenText delivered significant results, including 40% savings on printing costs, a 10-15% improvement in production time, and a 20-25% reduction in composition time.

UCM

Philippe Gendarme

IT Director