Case Study: TXU Energy achieves faster, unified customer service with OpenText Document Access for SAP

TXU Energy Using Integrated Solution from OpenText and SAP to Help Improve Customer Service

TXU Energy, a market-leading Texas electricity retailer serving over 2 million customers, replaced roughly 32 disparate systems with SAP and needed an enterprise-wide content management solution so call center agents and revenue management staff could rapidly access invoices, correspondence and other customer information to improve response times and overall service.

TXU implemented OpenText Document Access for SAP to centralize all customer content in a single repository accessible directly through SAP. The integrated solution improved agent productivity and responsiveness, helped ensure regulatory compliance, and contributed to better customer service and higher retention.

TXU Energy

Beth Cobb

Senior Analyst