Case Study: Türk Telekom achieves 5,000+ monthly man‑hour savings and faster incident resolution with OpenText Operations Orchestration

Türk Telekom automates workflows with Micro Focus® Operations Orchestration to reduce manual workloads, increase process quality and enhance IT service delivery

Türk Telekom, Turkey’s largest integrated telecommunications provider, faced rising operational complexity after mergers and rapid infrastructure growth. With limited IT resources, falling service quality and a growing volume of requests, the company needed end-to-end automation that would integrate with existing monitoring, management and ITSM tools without custom coding.

Türk Telekom deployed a suite of Micro Focus solutions—including Network and Server Automation, Operations Manager, SiteScope and Operations Orchestration—to unify monitoring and automate workflows across servers, network devices and applications. The automated orchestration reduced incident resolution time, improved consistency and reliability, and saved over 5,000 man-hours per month (including 4,090 minutes saved monthly on a Service Manager approval workflow), delivering rapid ROI.

Türk Telekom