Case Study: TransLink achieves faster, automated records management and reduced risk with OpenText Livelink

TransLink - Customer Case Study

TRANSLINK, the Regional Transportation Network for Greater Vancouver, faced growing records-management risks: as a large, multi-site public agency with thousands of employees and diverse file types, it relied on decentralized, manual retention decisions that made searches slow, exposed the organization to regulatory and litigation risk, and threatened loss of corporate knowledge as staff moved on.

TRANSLINK implemented Open Text Livelink as a centralized, automated records and document management system—using predefined file codes, automatic retention schedules, workflow-based deletion reviews and a full audit trail—to capture everything from email to multimedia. The result: enforceable, user-friendly procedures that cut search time, reduced risk and protected institutional knowledge, while enabling ongoing collaboration and expansion of governance and knowledge-reuse capabilities.

TransLink

Noella Bordian

Corporate Records Manager, TRANSLINK