Case Study: Tokio Marine Insurance Vietnam achieves 40% faster policy document production and improved client service with OpenText Exstream

Tokio Marine improves client service quality with rapid delivery of policy information

Tokio Marine Insurance Vietnam, part of the global Tokio Marine group, needed to speed up and streamline the preparation of complex policy documents—about 650 documents weekly—because manual processes were time-consuming, costly, and impeded timely client communications and business growth.

Working with delaware, Tokio Marine implemented OpenText Exstream integrated with its core systems so IT staff could create templates and front-line users could quickly personalize and dispatch policies as PDFs or paper copies. The solution reduced document production time by 40%, cut costs, improved service speed and client satisfaction, supported remote digital delivery during COVID-19, and provided a scalable platform for future enhancements like e-signature integration.

Tokio Marine Insurance

Van Nguyen

IT Manager