Case Study: The Mansfield Building Society boosts security and saves hours daily with OpenText XM SendSecure

The Mansfield Building Society improves security and dramatically boosts staff efficiency

The Mansfield Building Society is an independent mutual bank in the UK with strict information‑security policies that required 256‑bit encryption and long passwords for any customer-identifying documents. That protection came at a cost: employees spent hours each day printing, scanning and password‑protecting PDFs and then relaying complex passwords by phone or text, while IT had to monitor e‑mail traffic and struggled to enforce compliance with external partners.

The Society implemented OpenText XM SendSecure (with 2‑factor authentication and SafeBoxes), deployed across all machines within a week. The new workflow eliminated printing/scanning and manual password sharing, saved staff hours daily, improved internal and partner compliance, enabled secure incoming files from third parties, and was rolled out to marketing as a convenient, secure alternative for file sharing.

The Mansfield Building Society

Will Sanderson

IT Support Technician