Case Study: The London School of Hygiene & Tropical Medicine achieves faster, more secure student access with OpenText NetIQ Identity Manager and Access Manager

The London School of Hygiene & Tropical Medicine - Customer Case Study

The London School of Hygiene & Tropical Medicine needed a faster, more accurate way to manage student and staff access as enrollments changed and more online services were added. Using OpenText products including NetIQ Identity Manager and NetIQ Access Manager, the school wanted to reduce manual account administration, improve security, and simplify logins for users across campus and distance-learning systems.

OpenText implemented automated account provisioning and deprovisioning, role-based access rules, and single sign-on across applications. The result was near-instant account creation and change requests, with practically zero manual administration where one person previously spent a month on account setup. OpenText also helped reduce password-related delays, ease helpdesk pressure, improve security, and support access for up to 3,000 distance-learning students.

The London School of Hygiene & Tropical Medicine

Steven Whitbread

Systems Officer