Case Study: Mechdyne Enabling Discovery achieves increased productivity and reduced problem resolution time with OpenText

The combination of SBM and SSM increases productivity, and reduces problem resolution time and helpdesk tickets for Mechdyne clients

Mechdyne is a global technology solutions provider delivering outsourced IT helpdesk, desktop, network infrastructure, and audio-visual services. Many of its clients relied on manual, paper-based processes or immature service desks and needed an ITIL-certified, auditable solution that provided visibility, traceability, and consistent service delivery.

Mechdyne implemented Micro Focus Solutions Business Manager (SBM) together with Service Support Manager (SSM), using customizable workflows, automated routing, and integrated dashboards to modernize operations. The combined platform and Mechdyne’s BI-driven reporting improved productivity, sped problem resolution, reduced service tickets, and gave clients the audit-ready visibility they needed.

Mechdyne Enabling Discovery

Bob Koch

General Manager of IT Services