Case Study: TerraLink achieves enterprise-wide knowledge access and faster document retrieval with OpenText eDOCS Document Management

TerraLink builds an enterprise corporate knowledge bank with OpenText

TerraLink is an international IT consulting and systems-integration firm with ~400 employees across six countries that builds enterprise solutions for clients. From its early days the company faced the challenge of capturing, organizing and reusing decades of documents and knowledge while supporting growth, ensuring version control and protecting sensitive information across departments and locations.

TerraLink deployed OpenText eDOCS Document Management enterprise-wide, tightly integrated with Microsoft Office, Windows Explorer, CRM and its TerraWiki, bringing ~500 users and half a million documents into a single, searchable repository. The result is fast, comprehensive search and retrieval, reliable version control and configurable security, easier collaboration and lower costs—improving internal efficiency and customer response times while providing a scalable, mission‑critical knowledge bank.

TerraLink

Ronald Lewin

Managing Director