Case Study: Telenor Group speeds time-to-market and improves document quality with OpenText Exstream

Telenor modernizes customer communication management

Telenor, Norway’s leading telecom operator, was struggling with a laborious, IT‑dependent process for producing and customizing a high volume of customer communications—about 1,500 documents a month ranging from short proposals to 80‑page agreements. Template changes required external consultants and rollouts took days or weeks, slowing time to market and risking inconsistent, error‑prone content.

Telenor implemented OpenText Exstream (integrated with Salesforce and its in‑house system), enabling business users to create and update templates themselves; today 370 employees use 13 templates. The change cut document updates from hours or days to minutes, improved personalization, consistency and branding, reduced IT and rollout costs, and boosted sales productivity and time to market.

Telenor Group

Piero Notaro

Business Manager Customer Communications