Case Study: VIVACOM achieves 50% faster problem resolution and reduced network downtime with OpenText

Telecoms provider transforms network management with Micro Focus Network Node Manager i

Vivacom, Bulgaria’s largest telecommunications provider based in Sofia, was struggling with a rapidly expanding IP network that suffered from poor visibility, fragmented monitoring and threatened service delivery. The company needed a reliable, multi-tenant, out-of-the-box network management solution to provide proactive monitoring, fault detection and comprehensive reporting.

Vivacom deployed Micro Focus Network Node Manager i, a scalable solution that now monitors over 50,000 network elements and nearly one million interfaces with auto-discovery and smart plug-ins, giving a single-pane view and faster root-cause analysis. The rollout cut major incident resolution times by more than 50%, reduced downtime, improved reporting to meet internal and external SLAs, and positioned Vivacom to expand into IaaS, SaaS and IoT services.

VIVACOM

Nikolay Gavrilov

Sr. Manager, Network & Service Operations Centre