Case Study: Syngene International achieves enhanced audit compliance and enterprise-wide paperless automation with OpenText Documentum

Syngene International undertakes digital transformation with OpenText Documentum for Life Sciences

Syngene International Limited is a global contract research and manufacturing organization with ~4,200 scientists serving 360+ clients across pharma, biotech and specialty industries. Facing about 15 audits a month, Syngene struggled with a paper-based system that caused slow document retrieval, weak audit trails, manual signature bottlenecks and compliance risks.

To address this, Syngene implemented OpenText Documentum for Life Sciences (including Quality and Manufacturing) with partner Impact Systems, going live in eight months. The enterprise paperless platform centralized and tracked documents, automated processes, improved reporting and access controls, integrated with TrackWise, enhanced audit compliance and efficiency, and positioned the company for cost reduction and future growth.

Syngene International

Amrita S. Bhide

Senior Manager, Quality Assurance