Case Study: Sympany halves processing time and boosts customer satisfaction with OpenText Capture Center

Sympany uses OpenText Capture Center to increase customer satisfaction and reduce operating costs

Sympany, a Basel-based international insurer serving over 203,000 private and 12,250 corporate customers, faced fragmented mail processing after multiple acquisitions and decades of accumulated applications. With 3–4 million documents arriving annually and several legacy mail systems in use, the company launched the Sybacon IT standardization project to create a central mailbox and replace disparate systems to speed up workflows.

Sympany implemented OpenText Capture Center to automatically capture, classify (more than 100 document types) and OCR-extract data, consolidating processing onto a single platform. The centralized solution halved processing times, replaced up to five legacy systems (cutting maintenance costs), achieved nearly 100% data extraction accuracy, and delivered faster claims settlement, higher customer satisfaction and better company-wide data access for planning.

Sympany

Rosario Mascaro

IT Application Manager ECM