Case Study: Swarovski achieves unified document management and cross-department collaboration with OpenText

Swarovski breaks down information silos, creates a central document repository with OpenText solutions

Swarovski, the family-owned global leader in precision-cut crystal with about 25,000 employees across 120+ countries, faced information silos that hindered cross-department collaboration and left documents inaccessible. The company also needed a solution that would work seamlessly with its strategic SAP and Microsoft environments.

Swarovski chose OpenText as a strategic partner and implemented OpenText Extended ECM for SAP Solutions with Professional Services to create centrally managed repository workspaces accessible to multiple departments. The deployment established a one-stop document management solution that improved efficiencies in key departments, delivered tight integration with SAP, and set the stage for future SharePoint integrations.

Swarovski

Michael Ennemoser

Head of Documents, Media and Collaboration