Case Study: Türk Telekom achieves proactive, real-time IT operations with OpenText AIOps

Supporting proactive issue resolution, improved service quality, and better decision­-making processes with AIOps

Türk Telekom needed to simplify a highly complex IT environment and improve management-level decision-making with instant impact analysis and automated root-cause detection. To support its digital transformation and AIOps goals, the company worked with OpenText and chose OpenText Operations Bridge, Network Operations Management, and Universal Discovery & Universal CMDB.

OpenText helped Türk Telekom build a centralized AIOps model with real-time monitoring, dashboards, and a single source of truth across five data centers. The solution consolidated data from 41 sources, applied AI to nearly 200 applications, and enabled more proactive issue resolution, better service quality, and improved customer satisfaction, with more than 20 dashboards now supporting different roles.

Türk Telekom

Necdet Türkay

It Automation And Management Systems Manager