Case Study: St. Lucie County achieves timely, consistent, and transparent online services with OpenText Web Site Management (OpenText)

St. Lucie County online enhancing community resources and services with OpenText Web Site Management

St. Lucie County, a rapidly growing Florida government entity, struggled with a meager, disconnected website: manual, single-person updates created bottlenecks, inconsistent design, outdated information and slow response during emergencies. The county needed a cohesive, easier-to-manage online portal to serve residents, businesses and visitors more reliably.

The county implemented OpenText Web Site Management, appointed a dedicated webmaster, redesigned the site, and trained departmental editors to use templates and workflow-based publishing. The result was faster, more consistent and auditable content updates, better disaster communication, increased departmental involvement and a jump in page views from about 1.1 million (2007) to 3.1 million (2011), with plans to expand the approach to additional sites.

St. Lucie County

David Wood

Webmaster