Case Study: efcom achieves automated, transparent software development and improved customer satisfaction with OpenText Solutions Business Manager (SBM)

Solutions Business Manager (SBM) drives efficiency and transparency in key customer requirement and development processes

efcom, a German software provider of customized factoring solutions, needed a scalable way to manage its growing, highly customized development work. Their manual development cycle was time-consuming and error-prone—release notes were sometimes missed and overall quality and traceability suffered—so they sought an automated, repeatable process rather than adding headcount.

efcom implemented Micro Focus Solutions Business Manager (SBM), converting their development steps into automated workflows and using SBM Composer for low-code process mapping. The result is an integrated, transparent SDLC with centralized scheduling, real-time reporting and stronger testing and delivery controls—enabling quarterly updates and major releases without extra staff, improved solution quality, better team collaboration and faster feature delivery.

Efcom

Florian Hinse

Assistant Director