Case Study: Sharp HealthCare achieves near-zero fax failures and faster delivery of critical patient information with OpenText RightFax

Sharp Community Medical Group transforms information exchange with hybrid faxing solution

Sharp Community Medical Group, the largest private physician group in San Diego with more than 800 doctors across 350 locations, depended on faxing to exchange clinical information but was hampered by a failing legacy system. High failure rates (in the teens), slow deliveries, and 8–12 hours per week spent on manual resubmissions generated 5–7 daily support complaints and delayed patient care.

SCMG deployed a hybrid cloud fax solution using OpenText RightFax and RightFax Connect with OpenText Professional Services, implemented within weeks. The change brought dramatic improvements—fax failure rates fell substantially (10–15% improvement toward near‑zero), delivery times shortened to minutes, support calls dropped from 5–7 per day to 5–7 per quarter, staff saved hours weekly, and clinical teams regained confidence in reliable, timely information exchange.

Sharp HealthCare

Brant Burington

Manager, Technical Services and Support