Case Study: Servair achieves 40% productivity gain and 100% electronic invoice processing with OpenText Vendor Invoice Management for SAP Solutions

Servair Chose Opentext Vendor Invoice Management For SAP® Solutions To Optimize Its Management Of Supplier Invoices In SAP

Servair, an Air France subsidiary and a leading airline caterer operating in 38 airports with 10,000 employees and production of 230,000 on‑board meals per day, faced a high-volume supplier invoicing challenge. Many invoices arrived without linked purchase orders and the accounts payable process was fragmented, creating financial risk and unnecessary processing costs.

Servair launched the “Perle” project and implemented OpenText Vendor Invoice Management for SAP to consolidate paper, EDI and smart‑PDF invoice flows into a single electronic process. By February 2012 all invoices were routed through the system; in 2013 it processed 140,590 invoices (about 150,000/year), with 50% handled without accounting intervention, 85% automatically matched to a purchase order, a >40% rise in AP productivity, and notable reductions in errors, management costs and time to payment.

Servair

Nathalie Nabozny

Head of Paperless Invoicing