Case Study: Bloomin' Brands achieves faster, more accurate invoice processing with OpenText Vendor Invoice Management

Restaurant enterprise transforms corporate invoicing. Bloomin' Brands accelerates cycle time with OpenText Vendor Invoice Management for SAP Solutions

Bloomin’ Brands, the restaurant company behind Outback Steakhouse, Carrabba’s Italian Grill, Bonefish Grill and Fleming’s, needed to replace a slow, paper-based invoice process that lacked visibility and caused delays, duplicate work and inefficient AP operations. Working with OpenText and its Vendor Invoice Management for SAP Solutions, the company moved toward a centralized accounts payable workflow integrated with SAP.

OpenText implemented an automated invoice capture and processing system with OCR, email intake and embedded routing for approval and payment. As a result, Bloomin’ Brands now processes about 3,000 invoices per month with a leaner team of 8 to 10 in-house staff, down from 18 plus an offshore team of up to 25. The company also improved invoice visibility, reduced cycle time, increased accrual accuracy, saved office space and supplies, and reduced duplicate payments.

Bloomin' Brands

Becky Quaranda

Senior Accountant