Case Study: Renault Retail Group achieves 50% cost savings and improved reliability with OpenText XM Fax

Renault Retail Group increases reliability and reduces costs

Renault Retail Group (RRG), a major European automotive distributor with 12,000 employees across 220 sites in 13 countries, relied heavily on fax—about 850 pages daily—to transmit sensitive parts, repair and claims documents subject to GDPR. Their previous fax-over-IP provider suffered frequent outages and slow support, creating reliability and compliance risks and prompting a need for a high-availability, secure hybrid solution that retained on‑premises control.

RRG deployed OpenText XM Fax in a hybrid configuration with help from OpenText Professional Services, integrating seamlessly with Konica and Canon multifunction devices and offloading telephony to the cloud. The new solution eliminated major reliability issues, cut digital fax costs by 50%, reduced IT burden through cloud telephony and intuitive interfaces, and met the organization’s strict security and GDPR requirements.

Renault Retail Group