Case Study: Regions Financial Corporation achieves consolidated, fast, and reliable document delivery with OpenText

Regions Financial Corporation Consolidates Electronic Document Delivery and Management with OpenText Products

Regions Financial Corporation, a Top‑15 U.S. bank with over 1,300 offices, faced escalating storage and telecom costs plus slow, manual document workflows after a merger left the enterprise with multiple, fragmented fax and document systems. High-volume fax traffic (hundreds of thousands of pages monthly), paper archives, desktop‑stored files, and frequent delays created performance, security, and recovery problems that slowed customer service.

Regions consolidated onto an integrated OpenText solution—RightFax and Document Server (Alchemy Edition)—with load‑balanced servers, SAN archiving, email and web connectors, and secure access controls. The change eliminated fax machines and redundant storage, sped document delivery from hours to minutes and retrieval from days to minutes, virtually eliminated fax downtime, improved server performance, and provided a scalable platform for future growth.

Regions Financial Corporation

Gilbert Dela Garza

Systems Administrator