Case Study: Regional Bank achieves PCI-compliant ePayments and scalable support with OpenText Alloy

Regional bank modernizes ePayment support and PCI compliance

A regional financial services company that provides ePayables, ACH and check processing faced growing regulatory pressure and outdated legacy systems. The bank needed a PCI-compliant platform that could handle large volumes and a wide variety of client formats without requiring customers to invest in new technology, and it also had limited internal support resources (only one dedicated person), which caused service delays.

The bank migrated to OpenText Alloy with help from OpenText Professional Services, which moved clients, created custom mappings to translate varied formats, and handled onboarding and ongoing support. The managed, scalable solution delivered PCI compliance, improved customer service and faster onboarding/transactions, and positioned the bank for growth without additional staffing or capital technology expenditures.