Case Study: Quest Diagnostics achieves faster, automated document review and better asset management with OpenText Media Management On Demand

Quest Diagnostics customizes OpenText Media Management On Demand to improve review process

Quest Diagnostics, a Fortune 500 leader in diagnostic testing that supports a 1,000+ sales force, faced slow, manual document review processes and difficulty managing image usage rights—often taking 10–14 days to approve collateral versus a 10-day target and requiring a full‑time administrator to coordinate reviewers and communications.

By deploying OpenText Media Management On Demand (including a customized CreativePartner module and image library), Quest automated workflows, enabled simultaneous reviewer collaboration, and created a studio/gallery/project portal. The result: review times fell to about 5–7 days, annual output rose (from ~1,000 to 1,400 documents), administrator coordination dropped to roughly an hour a day, and users gained full visibility, audit trails and growing adoption (300–400 users and expanding).

Quest Diagnostics

Donna Pudwill

Senior Marketing Manager for Communications