Case Study: Mozarteum University Salzburg achieves reliable 24/7 access and reduced IT support workload with OpenText

Providing students and staff with the tools they need to succeed in their studies

Mozarteum University Salzburg, a leading conservatory for music, drama and fine arts in Austria, serves roughly 1,800 students and 765 staff across multiple campuses. The university needed reliable, always-available IT services that let users access course materials, communicate and share documents easily while keeping administration and security overheads low.

Using a suite of Micro Focus and NetIQ solutions—including NetIQ eDirectory and Identity Manager, GroupWise, Filr, ZENworks, iPrint, Secure Messaging Gateway and Self Service Password Reset—Mozarteum centralized account management and automated permissions and workflows. The result is a stable, easy-to-manage environment for 2,565 users with fast adoption of file sharing, secure email scanning and a dramatic reduction in password-related support requests, freeing IT to focus on higher-value tasks.

Mozarteum University

Gerald Gasperl

Network Architecture and Management