Case Study: Ahrend achieves faster, more accurate order processing with OpenText Cordys

Processing Customer Orders Faster And More Accurately

Ahrend, a Dutch maker of office furniture, needed to shorten quotation-to-order cycles, cut sales costs and improve response times to deliver better customer service. Its stable Triton ERP lacked the agility and a single collaboration tool to connect sales, design and back-office teams, creating manual handoffs and delays.

Ahrend deployed OpenText Cordys ESB and a web Quotation-to-Order application to integrate Triton with pCon.Basket and pCon.Planner, providing a single real-time interface for sales and support. The solution automated data flow, eliminated manual transfers, sped up and improved accuracy of order processing, reused existing ERP functionality and boosted customer satisfaction while reducing time to market and sales costs.

Ahrend

Royal Ahrend

A Leading Supplier Of Flexible Office Solutions And Furniture