Case Study: Premium Credit Limited slashes communications costs and speeds updates with OpenText Exstream

Premium Credit slashes costs with OpenText multichannel customer communications

Premium Credit Limited, the leading premium finance company in the UK and Ireland, supports millions of customers and is subject to strict regulatory and service requirements. Relying on an outsourced print provider created high template maintenance costs and slow turnaround times for updates and channel changes, hampering agility and increasing operational expense.

By bringing customer communications in‑house with OpenText Exstream and using Amazon SES for email delivery, Premium Credit gained multichannel control and faster change management. The move cut template maintenance costs by 45%, reduced email costs by more than 99%, enabled document updates to go live in under an hour instead of weeks, and reduced reliance on its print provider while supporting millions of annual communications.

Premium Credit Limited

Phil Rees

Multichannel Platform Leader