Case Study: Major Airline achieves faster, paperless AP processing with OpenText

Passenger airline prepares for post-pandemic growth with automated AP processes powered by OpenText™ Vendor Invoice Management for SAP® Solutions

Major Airline, working with OpenText, faced a time-consuming accounts payable challenge because around 60% of its invoices arrived on paper and AP staff spent hours re-keying data into SAP applications. The airline wanted to reduce manual effort, improve efficiency, and support its broader digital transformation and sustainability goals.

OpenText implemented Core Capture and Vendor Invoice Management to automate invoice data capture and processing in the cloud. As a result, Major Airline cut manual work significantly and reached a 50% straight-through processing rate, allowing thousands of invoices to be handled each year with almost no human intervention. This created headroom for growth, reduced paper use, and improved the sustainability of back-office operations.