Case Study: Owens & Minor cuts supplier onboarding from weeks to under a day with OpenText Active Community

Owens & Minor Leverages OpenText to Build Online Supplier Community

Owens & Minor is a Fortune 500 healthcare supply‑chain company serving hospitals and healthcare systems with nearly $7 billion in sales and 4,600 employees. Managing some 180,000 products and 1,200+ suppliers, the company faced challenges in rapidly onboarding suppliers, maintaining accurate contact data, coordinating cross‑functional outreach, and protecting business continuity—issues made urgent by a recent acquisition.

By deploying OpenText Active Community as a secure supplier portal with repeatable onboarding workflows, document sharing, smart distribution lists and real‑time dashboards, O&M cut large‑scale onboarding from three weeks to less than a day, improved contact accuracy from 55% to 98% for 1,000+ vendors, enabled simultaneous visibility for internal stakeholders, set up 400+ suppliers in six hours to avoid supply interruption, and lowered ongoing supplier management time and cost.

Owens & Minor

Gavin Jeffs

Vice President