Case Study: Large Government Organization achieves up to 80% productivity savings with OpenText Operations Orchestration

Operations Orchestration enables future-­ready, self-­service automation for rising automation requests

Large Government Organization needed to modernize its ICT monitoring, event handling, and incident management processes, which relied on many manual, error-prone steps across nearly 100 application development teams. The organization wanted to increase automation, give application owners more responsibility, and build closed-loop workflows using OpenText solutions.

OpenText implemented an IT Operations Management stack including OpenText Universal CMDB, OpenText Operations Orchestration (OO), OpenText Operations Bridge, and OpenText Service Manager. This enabled end-to-end automation in the 24/7 control room, reduced repetitive work by up to 80%, and cut some service delivery times, such as new server provisioning, from months to days.