Case Study: Aydem Energy achieves faster ITSM resolution and compliance with OpenText SMAX

OpenText™ SMAX boosts ITSM productivity and issue resolution, while elevating the user experience and improving SLA compliance

Aydem Energy worked with OpenText and its local partner Basistek to modernize IT service management after evaluating several options, including OpenText SMAX. The company needed to improve issue handling, ticket routing, approvals, reporting, and auditing while aligning ITSM processes with ITIL best practices.

OpenText implemented SMAX with codeless configuration, a user-friendly interface, AI-driven analytics, and modules for service catalog, request fulfillment, change management, knowledge management, and service level management. The solution also integrated with SAP and Active Directory to automate onboarding, offboarding, access reviews, and capacity alerts, delivering faster issue resolution, more efficient ticket assignment and approvals, and stronger compliance reporting.

Aydem Energy

Süleyman TOSUN

IT Strategy and Governance Director