Case Study: Dillinger Hütte achieves faster, standardized quotation production with OpenText PowerDocs

Opentext™ Powerdocs Automates Correspondence, Saving Time, Providing Rapid Response To Enquiries

Dillinger Hütte, Europe’s leading heavy plate steel producer with more than 5,500 employees and €2 billion in revenue (FY2014), relied on manually produced quotations that were time-consuming, costly and often inconsistent in quality and compliance. Sales staff had to pull data from price lists and customize Word documents for each customer, causing delays and inefficiencies across the quoting process.

By implementing OpenText PowerDocs, Dillinger automated and standardized quotation production, enabling faster, more consistent, multilingual correspondence and a more professional corporate image. The solution—used by about 50 users since 2007—cut printing and hardware needs, reduced costs, sped up responses to enquiries, and improved customer clarity, satisfaction and loyalty.

Dillinger Hütte

Birgit Engel

CRM Manager