Case Study: Paroo Shire Council achieves compliance and reduces costs with OpenText Content Manager

OpenText™ Content Manager helps ensure efficient use of limited resources

Paroo Shire Council faced growing compliance and cost pressures as a heavily regulated government organization that had been tracking documents manually. With limited staff and an aging records process, the council risked non-compliance with Queensland State Archives retention requirements and struggled to keep correspondence flowing efficiently across the organization. OpenText Content Manager was introduced to help address these records and workflow challenges.

OpenText implemented Content Manager with integrated retention and disposal scheduling, automated archiving, security controls, searchable records, and workflow routing so documents reached the right staff member directly. The solution improved compliance, reduced lost or missed documents, and boosted productivity and user adoption to over 60% among logged-in users, while also lowering hardcopy circulation and supporting long-term cost savings for Paroo Shire Council.

Paroo Shire Council

Anita Wharton

Records Administration Officer