Case Study: Stage Stores achieves faster supplier response times and improved B2B compliance with OpenText Active Intelligence

Opentext™ Active Intelligence Helps Retailer Significantly Improve Communications For Non-Compliance Violations

Stage Stores, a family-owned apparel retailer operating 800+ stores across 40 states, faced persistent B2B supply-chain problems: suppliers were often unaware of packing and ticketing requirements, manual processes created 60–90 day response times to non-compliance inquiries, and vendors were being assessed fees without clear guidance. The lack of timely, clear communication made it hard to prevent repeat violations and strained supplier relationships.

Stage Stores implemented OpenText Active Intelligence to provide real-time transaction visibility, automated deduction management and a supplier-facing compliance site, plus Mobile Deduction Capture on iPad minis. Combined with a hands-on compliance team, the solution cut correspondence turnaround from three months to 72 hours, increased auditor efficiency and supplier engagement, and improved overall compliance and collaboration.

Stage Stores

Ken Lettre

Vice President of Compliance and Vendor Relations