Case Study: SBB achieves 20% efficiency gains and up to 40% faster invoice processing with OpenText Vendor Invoice Management for SAP

OpenText Vendor Invoice Management for SAP® Solutions Standardises and Accelerates Bill Processing at SBB

SBB (Swiss Federal Railways) processes hundreds of thousands of supplier bills each year—about 2,300 daily—with 41,150 suppliers and large ongoing investments in the rail network. Their legacy bill-processing system had reached end-of-life, could not provide audit-proof, ICS-compliant documentation of decisions and authorisations, and relied on five different processing workflows that prevented wider standardisation and automation.

SBB implemented OpenText Vendor Invoice Management for SAP Solutions and OpenText Invoice Capture Center for SAP Solutions, centralising bill processing in a Shared Service Center and standardising five workflows into one. The change delivered complete, auditable documentation of approvals, reduced competence levels from 19 to 7, increased efficiency by about 20% (allowing ~20% fewer staff), automated up to 30% of goods-receipt invoices (10% of non-GR invoices) with capture recognition rates of 80–90%, cut average processing time from five to three days in one division, and halved user support requests.

SBB

Marino Stoppiello

Head of PL Pool SCF (Solution Center Finance)