Case Study: O2 Slovakia achieves fast, compliant, personalized offers with OpenText PowerDocs

OpenText PowerDocs provides fast, compliant, personalized documentation with CRM integration

O2 Slovakia, a Bratislava-based telecommunications provider of about 420 employees and part of the Telefónica group, needed to replace legacy CRM and PoS systems with a single CRM while guaranteeing consistent, legally sound and corporate-identity-compliant documents (contracts, quotations and correspondence) across call centers, shops and franchises. The company struggled to streamline disparate processes and data into standardized, efficient communications.

O2 deployed OpenText PowerDocs in more than 200 shops and dealer locations, using centralized templates, text blocks and images plus CRM integration and automated rules to enable one-click creation of personalized offers, contracts and confirmations. The solution delivered consistent, CI-compliant documentation, faster offer generation and a 360-degree customer view — producing over 4,000 personalized documents daily — and set the stage to expand into campaign and customer communications.

O2 Slovakia

Radek Moravec

Project Manager