Case Study: Office of the Connecticut State Comptroller achieves streamlined, automated retirement records management with OpenText Integrated Document Management

OpenText Helps The State of Connecticut Streamline Management of Employee Retirement Records

The Office of the Connecticut State Comptroller’s Retirement Services Division (RSD) and Health Benefits division manage $37 billion in assets and retirement benefits for roughly 85,000 state employees and retirees. They faced a crushing records problem: a 25‑year microfiche backlog, hundreds of thousands of paper files stored offsite, limited on‑site storage and IT resources, slow and unreliable retrieval for legal or audit requests, and a need for instant, searchable access to individual case folders.

RSD implemented Open Text Integrated Document Management (formerly Vignette IDM), integrated with Kofax Capture, IBM mainframe links and Mekel scanning to convert microfiche and capture all incoming documents into a single secure repository. Deployed in about six weeks, the system gives 150 authorized users instant search and universal viewing, automated many manual processes, reduced filing staff dramatically, supports auditors and peak workloads, and has enabled steady progress toward millions of images online with near continuous uptime.

Office Of The Connecticut State Comptroller

David Wemett

Technical Analyst