Case Study: Lancashire County Council achieves flexible, efficient document management with OpenText

OpenText Helps Lancashire County Council Score Top Marks

Lancashire County Council, which serves more than one million residents and consistently earns top Audit Commission ratings, needed a modern way to manage its records to support flexible and mobile working, reduce storage and paper costs, speed information requests, and improve information access and cross-departmental workflows. Reliance on paper copies limited remote staff and slowed service delivery, prompting a formal evaluation for a robust electronic document management solution.

The council selected OpenText’s Electronic Document Records Management Client (RKYV® Edition), piloting 80 licenses across Records Management, Legal, Pensions and Access to Information teams before scaling to 10,000 licenses. The rollout delivered faster, more accurate search and retrieval, secure link-based sharing that reduced network traffic and wrong-recipient exposure, improved records tracking and cross-team cooperation, higher productivity, and lower storage and paper costs.

Lancashire County Council

Dave Carr

ICT Manager