Case Study: Unilever achieves unified, faster records management and cost savings with OpenText Records Management

OpenText Helps Clean Up Unilever's Records Management Program

Unilever, a global consumer goods company, faced an unwieldy records challenge across its UK and Netherlands corporate centres: mountains of physical files, disparate Lotus Notes/Access databases, limited storage space, and slow, error-prone retrievals that could only be done at box level. The business needed a unified system to reduce paper storage, enable fast file‑level retrieval, improve loans and location tracking, and give users access to their records.

Unilever implemented OpenText Records Management as a hosted, single solution—barcoding and digitizing boxes and files, migrating legacy data, and rolling out training and a pilot in under three months. The system cut day‑to‑day administration time, improved loans administration and overdue tracking, delivered a reliable audit trail and better intellectual control, reduced costs, and provided a scalable, compliant platform with plans to extend electronic record management and user self‑service.

Unilever

Duncan Haughey

Project Manager Global Communications